About The Solution Service
The Solution Service is a locally owned and operated cleaning and janitorial firm servicing the Triangle area. Owner Sandra Villeda and her husband, Julio Villeda, are Guatemalan natives with over 30 years experience in the industry, having worked under other cleaning companies before venturing out on their own in 2002.
Our clients are treated with respect and individual attention. Sandra ensures that every job is accomplished thoroughly, personally monitoring and visiting the sites of all existing contracts.
Our company uses state-of-the-art cleaning products, is environmentally conscious, and works hard to surpass the expectations of our clients. We ensure quality and satisfaction and work tirelessly to satisfy our customers. Excellence is part of our philosophy.
Our customers will tell you that the employees of The Solution Service are friendly, hardworking, and loyal, respecting the values that make The Solution Service the premiere cleaning service in the region. After a thorough background check and employment history verification we select only those individuals with the best skills, references, and highest sense of responsibility.
- Office, Manufacturing, and Laboratory Custodial Services
- Stripping/Waxing Floors
- Shampoo – Dry/Wet Options
- Power Washing
- Cafeteria/Kitchen/Break Rooms
- Steam Clean Chairs/Panels
- Moving Clean-Up
- Square Foot Capacity (over 300,000)
- High-Traffic Areas (1800+ Employees)
- Climate-Controlled Data Rooms
- Chemical-Sensitive Areas
- Green Cleaning Solutions
- Larger Events and Special Occasions
24/7 Emergency Services
Why do we continue to give you our personal cell phone after almost two decades in business?
Because your emergency is our emergency.
When you hire The Solution Service, there is no middleman - your call goes straight to the person in charge. We will show up to the site and be available for status updates, remaining until the problem is solved.
In addition to keeping your facilities in optimal shape daily, we also perform weekly onsite inspections, meaning that we personally know your building and potential solutions in the case of an emergency.
I have enjoyed working with your company because of the level of professionalism and sense of urgency that you place on all of our requests. The level of knowledge and experience that you and your staff uphold has been second to none. You have made my job so much easier by maintaining the facility the cleanest it has ever been and our employees happy that they constantly respond to our every need. That says something about the values your company has and how you treat your employees which I so very much appreciate. When difficult situations have surfaced I have found that you seek answers that benefit all involved with incredible posture and focus on the positives.
You and your team are always willing to work with me until the job is finished, even after hours. There has been many times I’ve sent Sandra a test or an email long after 5 pm and she’s still answered it promptly and courteously never mentioning the time. In my eyes, she emulates success, which is not who works the longest, but who works the smartest.
Thank you for all your hard work and outstanding level of service. Let’s not leave out the quality that is delivered by you and your staff.
The Solution Service has been the sole provider of maintenance and cleaning services at […] School. I have been extremely impressed with the professional demeanor of the owners of The Solution Service and their employees.
[Our] school is a large facility with a daily population of over 900 students, parents, and teachers. It is a building that endures a lot of wear and tear. I know that it is a challenging assignment to maintain the building throughout the day and then to refurbish everything each evening. However, The Solution Service has completed this task both economically and efficiently.
Through the innovation of Sandra and Julio Villeda, a “dry carpet cleaning system” was instituted at […] School this summer. Each classroom in the school, the office, nurse’s area, and other common spaces has carpet. In addition, the students eat in their classrooms each day and a lot of food misses their mouths and hits the floor. This carpet cleaning system has done an incredible job of getting out embedded stains and maintain the carpet on a daily basis.
I recommend The Solution Service…without reservation.
Ever since you arrived on property our offices are consistently clean and fresh every morning we come to work. Your weekly walk through ensures that if there’s something that needs to be taken care of, you will alert your staff and handle it immediately often with same day servicing. You’ve also connected so well with the associates throughout the building – we consider you part of our team.
Words cannot express how much everyone likes [D...]. What a terrific guy. He comes into the office a little after 5:00PM every day and is friendly and pleasant as he begins his housekeeping. Those of us who usually work until after 5:00PM have enjoyed getting to know him. His dedication to cleaning our offices is outstanding. He really takes pride in his work, has a strong work ethic, and there is never a problem. He’s always willing to do whatever he can to keep our offices clean and respond to requests.
Sandra, having this time to get to know you and Julio better, is a joy. I’m glad we get to chat a little once a week too.
The Solution Service has provided us with excellent service. Since we operate 24 hours a day, seven days a week, they have worked around our schedule to perform their duties when they will be least disruptive to business operations. There was considerable work to be done in the beginning to bring our facility up to their standards, but it did not take them long to have everything in good shape.
They worked with us by providing a checklist of what we wanted done and determined how often each task should be done (example, trash emptied, blinds dusted, floors buffed, etc.) and the partnership has worked out beautifully for us.
Sandra and/or Julio are always available to answer any questions and drop by frequently to make sure everything is as it should be.
We recommend them to you without reservation.
Linda B and Chuck F
The Solution Service
PO Box 71854
Durham, NC 27722-1854
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